Returns, Refunds and Exchanges Policy

 

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is apparent damage upon receiving shipment. You must return the item within 7 days of your purchase. 

 

1. Please email support@kellywilliams21.com to request a refund and expect a response within 48 hours.

2. Mail your returned item to:

     Kelly Williams

     Returns/Exchanges 

     #24 Jerusalem St.

     Victoriaville Homes, Sta. Cruz, Antipolo City

     Metro Manila, PH 1870

3. Include in your package a signed letter stating the reason for your return and the digital invoice receipt. 

 

Return Exceptions

 

Ebooks can not be returned.

 

Products that have been used or altered will not be accepted for return or exchange. 

 

Restocking Fee

 

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. 

 

Exchanges

 

If the delivered product is defective, you may exchange it for a new stock of the same product. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.